liqd Help Center | Quick Answers for Every Player Need

Q: Is Bengali language support available on liqd?

Yes. liqd's support team includes Bangla-speaking agents available 24 hours a day via live chat. You can also write to them in Bangla by email.

Q: What should I do if my account is blocked?

If your account is blocked, email support@liqd.ws with a photo of your national ID for identity verification. Issues are typically resolved within 24 hours.

What can we help you with?

Choose a topic to see details below

Account

Registration, Login, Password & Profile

Deposit

How to Add Funds & Deposit Troubleshooting

Withdrawal

Withdrawal Rules & Timeframes

Bonus

Welcome Bonus, Free Bets & Offers

Betting

Placing, Cancelling & Cashing Out Bets

Security

KYC Verification, Security & Privacy

App

Download, Install & Update

Responsible Gaming

Limits, Breaks & Safety Tools

Account Guide

From registration to profile updates — all in one place

Steps to Create a New Account

1

Go to the Registration Page

Go to liqd's registration page and fill in the form with your mobile number or email. Make sure the details are correct, as this will be your primary contact information going forward.

2

Verify OTP

After registration, an OTP code will be sent to your phone or email. Enter the code to verify your account. If you don't receive it, use the "Resend" option.

3

Complete Your Profile

Fill in your profile with your real name, date of birth, and address. This information must match what you submit during KYC verification at the time of withdrawal, so make sure it's accurate from the start.

4

Make Your First Deposit

Once your account is set up, deposit via bKash, Nagad, or Rocket. liqd's welcome bonus is added automatically on your first deposit.

What to do if you forget your password

Click "Forgot Password" on the login page
Enter your registered mobile number or email
Verify your identity with an OTP code
Set a New Strong Password
If you run into any issues, contact support

Update Profile Information

Changing your email or phone number requires OTP verification
Date of birth cannot be changed once set
If your name is spelled incorrectly, please let support know
Your address can be updated at any time

Deposits & Withdrawals

Everything you need to know about deposit and withdrawal speeds

Payment Methods	Deposit Limit	Processing Time	Withdrawal Time	Fee
bKash	৳ 100 – ৳ 50,000	Instant	1 – 3 hours	Free
Nagad	৳ 100 – ৳ 50,000	Instant	1 – 3 hours	Free
Rocket	৳200 – ৳30,000	Instant	2 – 6 hours	Free
Bank Transfer	৳ 500 – ৳ 2,00,000	1 – 3 hours	1–2 business days	Free
Crypto	No limit	15 – 30 minutes	30 minutes – 2 hours	Network Fee

What to Do If a Deposit Doesn't Go Through

Save Your Transaction ID
Wait 30 minutes — there may be a network delay
If it still hasn't arrived, provide your transaction ID to support
Emailing with a screenshot usually speeds up the resolution

Withdrawal Conditions

KYC Verification Must Be Completed
Bonus turnover requirements must be met
Withdrawals are processed via the same method used for the deposit
Minimum withdrawal ৳500

Bonus & Betting Support

Clear Up Bonus Confusion

How Bonuses Work

Bonus Credited

The bonus is credited to your account immediately after your deposit. You can view it under the "Bonus" tab on your liqd dashboard.

Meet Wagering Requirements

You must wager the bonus amount a set number of times before withdrawing. For example: a ৳1,000 bonus with x5 wagering means you need to place a total of ৳5,000 in bets.

Withdrawal Available

Once the conditions are met, winnings can be withdrawn directly. Make sure to fulfill the requirements before the bonus expires.

Keep Track of Expiry Dates

Each bonus has its own expiry period. On liqd, bonuses generally need to be used within 7 to 30 days.

Betting Issues & Solutions

There are a few reasons a bet may not go through: insufficient balance, the event has already started, or the maximum stake limit has been exceeded. Check your balance and the event status on your dashboard.

Yes. If a match is cancelled or postponed, liqd automatically refunds the stake for that bet. It typically appears in your balance within 24 hours.

During live events, cashout may be temporarily unavailable at certain moments — just before or after a goal or wicket, for example. This is normal and will resume shortly.

If any leg of an accumulator bet is cancelled on liqd, that leg is counted as 1.00 odds and the remaining legs continue as normal.

Security & KYC

How liqd Keeps Your Account Secure

Why KYC Verification Matters

Withdrawals over ৳10,000 on liqd require KYC verification. You can complete it easily by submitting a photo of your National ID or passport along with a selfie.

Two-Factor Authentication (2FA)

Use SMS OTP or an authenticator app to secure your account. You can enable this under "Security" in your settings.

Suspicious Activity

If you suspect someone else has accessed your account, change your password immediately and contact us at support@liqd.ws. We will temporarily lock the account to keep it secure.

App Help

Liqd App Download & Troubleshooting

Download the APK file from liqd's download page. In your phone's settings, enable "Install from unknown sources". Open the APK file to install. The whole process takes under 2 minutes.

Yes. The liqd iOS app can be installed via TestFlight. Full instructions are available on the download page.

First, fully close the app and reopen it. If that doesn't work, try clearing the cache or uninstalling the app and installing the latest version.

When you open the liqd app, a notification will appear on screen if an update is available. Tap the "Update" button and the latest version will install automatically.

Responsible Gaming Tools

Liqd always puts your safety first

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. You can update it anytime from your settings.

Take a Break

You can temporarily suspend your account for anywhere between 24 hours and 30 days. It reactivates automatically once the break period ends.

Permanent Closure

You can permanently close your account at any time. If you decide to do so, please contact liqd support.

Session Time Limit

Enable auto-logout after a set period of inactivity. This helps you avoid long uninterrupted sessions.

Where to go when you need help

If you're concerned about your betting habits or feel things are getting out of control — don't face it alone. Visit liqd's responsible gaming page for guidance and support resources.

View Responsible Gaming Page

A Few More Words About the Help Center

Running into issues on an online betting platform is pretty common. A stuck deposit, login problems, a missing bonus — these things can be genuinely frustrating. liqd's help centre was built with exactly these situations in mind.

Our goal is simple — no one should have to deal with a problem alone. liqd's support team is available 24/7, every day of the week. Bengali-speaking agents are always on chat, so users in Bangladesh can get help without any language barrier.

Most issues are actually straightforward to resolve. If a deposit hasn't come through, providing the transaction ID usually gets it sorted within the hour. Forgotten your password? You can reset it yourself with an OTP. If a bonus hasn't been credited, customer service can manually look into it for you.

More complex issues — such as KYC verification or delays with bank withdrawals — may take a little longer to resolve. That said, liqd's support team tracks every case and keeps you updated. Many people assume raising a support ticket goes nowhere — at liqd, it's a different story.

Liqd takes security seriously. You'll receive an automatic notification if there's an unrecognized login to your account. Report any suspicious activity to support right away — they'll act on it quickly.

Our advice for new users: complete your profile and get your KYC verification done as soon as you create your account. That way, you won't be scrambling when it's time to withdraw. And if you have any questions, check this Help Center first — only reach out to support if you can't find what you need here.

Support Response Times

Live Chat< 2 minutes
Email< 4 hours
Deposit Issues< 1 hour
KYC Verification< 24 hours
Withdrawal Review< 48 hours

Useful Links

Contact Us Directly

If you can't find an answer, we're here to help

Live Chat

The fastest way to get help. Chat with liqd's support team in Bangla via live chat — average response time is 2 minutes.

24/7 Active

Email Support

For complex issues, email us with screenshots and details. You'll receive a response within 4 hours.

support@liqd.ws

Phone Support

Speak with us directly during office hours — available from 9:00 AM to 10:00 PM.

9:00 AM – 10:00 PM

FAQs

Answers to the most frequently asked questions

Yes. liqd's support team includes Bangla-speaking agents available 24 hours a day via live chat. You can also write to them in Bangla by email.

If your account is blocked, email support@liqd.ws with a photo of your national ID for identity verification. Issues are typically resolved within 24 hours.

Only one account can be registered per mobile number or email address. Creating multiple accounts violates liqd's terms and may result in both accounts being suspended.

Mobile banking transfers typically arrive within 1–6 hours. Bank transfers may take 1–2 business days. If a transaction has been pending for more than 48 hours, contact support.

No. Bonus funds cannot be withdrawn directly — you must first meet the specified wagering requirements. Once those are fulfilled, any winnings can be withdrawn as normal.

Yes. liqd's website is fully responsive on mobile browsers. For the best experience, though, we recommend using the liqd app — it's faster and performs better for live betting.

Liqd Help Center — Answers to all your questions, right here